Hello Trailblazers and @Elna Miller ,
I understand the Email-to-case threading update was due to be updated in Summer '21 so replies to Email Notifications would no longer create new cases.
For example if a automated email is sent out via a Flow and the customer then responds to that email the response would currently generate a new case.
However the KB Article and FAQ have since been updated to say this is coming 'soon' instead.
Is this now targeted for a future release as it's causing issues on each Service Cloud Implementation with automated emails presently?
Thanks, Tom
댓글 8개
Tom Bassett (Vera Solutions) 
Forum Ambassador
Thanks for this update. It sounds like the update goes someway to improve this behaviour but flow and apex seem to be missing at the moment, fingers crossed this will be added in a further release.
