Hi All, 

Hoping this group may have some insight into the best way to resolve the issue below; I'm new to the Admin role and struggling a bit on this one: 

When viewing the Activity history of an Opportunity, historical email correspondence isn't coming through at all. I can see the number of replies that took place on whatever date, but I'm prompted to click "Ask to Share" (option for "This email" or "All of X's emails and meetings) to view the full thread. How do I go about adjusting the settings so that the emails are visible by default? I selected the "Ask to Share" > "All of X's emails and meetings" option for now as well, but I'm not seeing that request delivered anywhere for the end user?

I should also mention, the particular person we are trying to see email insights for is no longer an Active user - could that be the reason this feature is impacted? Our Sales group is also setup with "Inbox with Einstein Activity Capture" as part of their Permission Sets, which should be capturing this type of activity. 

Any thoughts? Thank you!