Using SCV with Amazon Connect. It has been working for all agents with no issues. Today 1 agent is now not receiving inbound calls but all other agents are. Anyone know what might affect just one agent? I can see all my agents in available in Connect Real Time reports, but she doesn't show up at all. So for some reason this one agent's SF is not communicating with Connect at all.
Thanks
Sarah
댓글 5개
Glad it worked. Sometimes, reboot helps.
I used to remove and add the users back to the contact center in Salesforce. This helped me in the past. 👍
