Create due dates based on business holidays cases

Question

Based on a business days value (1 = business day 1, 12=business day 12) and taking account of the below I would like to generate a due date based on a created date. - Default business hours, - Standard holidays - Leap year additional days

Namely I create a case on Business day 1. Each case will have a field denoting which business day it is due on, let's take BD5 as an example. When inserting the new record, I would like a Case deadline field to be populated with a datetime value that is 5 business days from the create date at 5pm. I would like those days to exclude non business hours and any holidays I have added into the standard holidays list.

I would like advice on best practise to achieve this

Jayson Morales · Answer

Hi Ross,

Sorry for the inconvenience. In case you don't receive a response here, may I also suggest joining the Sales Cloud group below to collaborate with the experts for best practice and advice.

https://success.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F9300000001sArCAI

Hope this helps.

Regards,

Jayson

Create due dates based on business holidays cases

Collaboration

관련 학습

도움 더 받기