'When closure email is sent to client ,i want offer him reopen link and also reopen reason field,How i can achieve it in salesforce?'

Question

When an incident is closed, need closure email with resolution information sent to end user with option to reopen the closed incident. Offer email reply option for end user to re-open ticket if resolution is not satisfactory, also offer web link within email with text box explanation for "Reopen Reason".

Miglena Armutlu · Answer

Hello Kshitija,   The resources below may help:   https://help.salesforce.com/articleView?id=000220076&type=1   https://success.salesforce.com/answers?id=90630000000gj1MAAQ   Thank you!

'When closure email is sent to client ,i want offer him reopen link and also reopen reason field,How i can achieve it in salesforce?'

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