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Topics#MobileRidwan Husayn의 질문
Ridwan Husayn (Cloudsocius) 님이 #Mobile에 질문했습니다
2018년 2월 4일 오후 4:01

salesforce app not able to access location services from android phone. Using Geopointe Trial and

Hi. I am using Geopointe on salesforce App. I have enabled location services and given permission to the app, however, salesforce app still cannot access the GPS for current location. I have also downloaded other apps to test such as Vicinity just to test the location services but still doesn't work. 

 

It also does not request to access just says unable to access GPS.

 

Anyone know of any setup/config that I am missing?

 

Thanks in advance!
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  1. Paras Shah (Digital Synergy Ventures Pty Ltd)
    2018년 2월 5일 오전 4:18
    Hello Ridwan,

     

    I am not having hands-on this but I would suggest you refer the following link I guess it can help you out with the solution may be you have missed something.

     

    Installation / Getting Started

     

    http://help.geopointe.com/customer/portal/topics/726773-installation-getting-started/articles

     

    Post-Installation Steps – Users and Profiles 

     

    http://help.geopointe.com/customer/portal/articles/1815163-post-installation-steps-%E2%80%93-users-and-profiles

     

    Post-Installation Steps – Integrate with Salesforce

     

    http://help.geopointe.com/customer/portal/articles/1815164-post-installation-steps-%E2%80%93-integrate-with-salesforce

     

    Salesforce Mobile App: Map Settings

     

    http://help.geopointe.com/customer/en/portal/articles/2879970-salesforce-mobile-app-map-settings

     

    Enable Mobile Location Services and Location Tracking Settings

     

    http://help.geopointe.com/customer/en/portal/articles/2423156-enable-mobile-location-services-and-location-tracking-settings

     

    Tutorial: Geopointe on the Salesforce Mobile App

     

    http://help.geopointe.com/customer/portal/articles/1809928-using-geopointe-on-salesforce1

     

    Thanks & Regards,

     

    Paras Shah
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