Rules not working for Customer Last input . For ex : Customer input will be Good morning chat bot also reply Good morning.
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Hi Mohankumar,
Sorry for the inconvenience. In case you don't receive a response here, may I also suggest joining the Service Cloud group below to collaborate with the experts for best practice and advice.
https://trailblazers.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F93A0000001yCOSAY
Hope that helps.
Regards,
Jayson
