Is it possible to change the sound when a new job (new request) is received in omni channel? such as the sound of a phone.
Is it possible to customize using API this option?
Thank you
Dalia
답변 1개
Ines Garcia (get: Agile) 
Forum Ambassador
Yeap Dalia, look at this https://www.innovationmadness.com/custom-omnichannel-so/
