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Topics#Data ManagementSerena Shergill의 질문
Serena Shergill (PatSnap) 님이 #Data Management에 질문했습니다
2018년 1월 2일 오전 10:09

How am I able to add an attachment file from email to case to an attachment on the related lists on Salesforce?

When I receive an email with an attachement for my email to case, I would like to attachment to also appear on the Salesforce Case.
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  1. Sunil Keshari (Red Hat)
    2018년 1월 2일 오전 10:14
    Hi Serena,

     

    When using email-to-case, attachments on emails will be captured and included in Salesforce.  

     

    The attachment will NOT be located in the Notes and Attachments related list on the Case object.  

     

    You need to go to the email in the “Emails” related list and open the email to see the attachment. More details:

     

    https://help.salesforce.com/articleView?id=000003661&type=1

     

    Thanks
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