What is the workflow formula rule for stopping specific emails with a certain subject from creating a Case?

I need a workflow formula to stop certain subjects within emails from creating an case via email to case.W

e.g - Emails containing 'Out of office' in the subject line - to not make a case on salesforce via email to case

답변 10개

2018년 4월 17일 오전 10:43

Try =

AND( 
	ISNEW(), 
	ISPICKVAL(Origin, 'Email'), 
	OR(
		CONTAINS(LOWER(Subject),'out of office'),
		CONTAINS(LOWER(Subject),'not a case')
	) 
)

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