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Hi Nayara,
Please check this article.
Create a Self-Service Bot with Knowledge, Flows, and Cases
https://developer.salesforce.com/docs/atlas.en-us.bot_cookbook.meta/bot_cookbook/bot_cookbook_knowledge_flow.htm
Please check this article.
Create a Self-Service Bot with Knowledge, Flows, and Cases
https://developer.salesforce.com/docs/atlas.en-us.bot_cookbook.meta/bot_cookbook/bot_cookbook_knowledge_flow.htm
