At the final step, the SSO process only appears to be partially working. The expected behaviour is there is a popup that does the SSO which on completion closes, and the CTI phone page within the lightning service console becomes available. Instead what I am seeing is the popup doesn't close, but redirects to the Amazon connect softphone. This means that I am authenticating on the AWS side, but the softphone within salesforce remains unavailable. This means that the Salesforce-AWS integration is incomplete. For instance, click-to-call does not work. What am I missing?
답변 5개
Two possible causes..
1) make sure you have added the salesforce domains first as noted above adding the sf urls to Amazon to Connect "Approved origins"
2) In our case we had used just the prefix of our Connect instance name in the "Amazon Connect Instance" field in the CTI adapter setup in Saleforce. This worked fine for "non SSO" but when you use SSO, it wants the FULL URL to your Connect Instance. So instead of just "xyz" you need to enter https://xyz.my.connect.aws
