Email-to-Salesforce messages bouncing back as "not a valid address"

Question

We are trying to set up Email-to-Salesforce for our ED. We've activated Email-to-Salesforce and added her email address under "accepted email addresses". Our IT firm set up a rule in Outlook to auto BCC every email she sends. However, every time she sends a message it bounces back with the error:

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

>>> salesforce@a-31pm1qm5h1w58zlgx9y4218mb5mv8oifebfpuxy9w5gf5bkn9a.8-d5cjeaq.na6.le.salesforce.com (mailto:salesforce@a-31pm1qm5h1w58zlgx9y4218mb5mv8oifebfpuxy9w5gf5bkn9a.8-d5cjeaq.na6.le.salesforce.com) (Undelivered): 551 salesforce@a-31pm1qm5h1w58zlgx9y4218mb5mv8oifebfpuxy9w5gf5bkn9a.8-d5cjeaq.na6.le.salesforce.com (mailto:salesforce@a-31pm1qm5h1w58zlgx9y4218mb5mv8oifebfpuxy9w5gf5bkn9a.8-d5cjeaq.na6.le.salesforce.com) is not a valid address.

I've triple checked that we are using the address listed in Salesforce under her username for my email-to-salesforce.

Does anyone know why this may be happening and how to fix it? Other users in our org are able to use email-to-salesforce without issue. Our IT firm can't figure it out.

Sudhir Chowdary · Accepted Answer

Hi Kaitlan,

Please recheck the email to Salesforce email address of that user. Usually email to Salesforce email addresses start with emailtosalesforce@xxxxxxxxxxxx.com.

But on your email address its strat with salesforce@xxxxxxxxxx.com.

Thanks,

Sudhir.

Kaitlan Ohler · Answer

Hmmm you are right. I will reach out to our IT company and have them update the address on their end and see if that solves it. Thank you.

Email-to-Salesforce messages bouncing back as "not a valid address"

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