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2021년 6월 8일 오후 10:17

Help with Case Status Validation Rule

Trying to write a validation rule that will prevent Cases from being progressed out of "New" or "Escalated " Status unless the case has been assigned to another user, or just any other user than this particular queue. 

 

This rule needs to apply to only one record type. 

 

SF is telling me that I'm missing a "(" but I think there's something else going wrong. Is there a Validation wiz out there that can help enlighten me? 

 

Thanks

 

AND(

 

 (Owner:Queue.DeveloperName = "Outbound_Sales_Queue"),

 

 (RecordTypeId = "0122j000000CgftAAC"), 

 

 OR(ISPICKVAL(Case.Status, "New")

 

(ISPICKVAL(Case.Status, "Escalated")))
답변 2개
  1. Keiji Otsubo
    2021년 6월 8일 오후 10:21
    Hi Georgi,

     

    Try this

     

    AND(

     

    Owner:Queue.DeveloperName = "Outbound_Sales_Queue",

     

    RecordTypeId = "0122j000000CgftAAC", 

     

    OR(

     

    ISPICKVAL(Case.Status, "New"),

     

    ISPICKVAL(Case.Status, "Escalated")

     

    )

     

    )

     

    I think that Id will not work unless it is 15 digits.
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