I am looking to implement a process around how to handle enhancement requests that we get from the users? Could you help me with the ideas on how it is handled in your org?
답변 4개
Rishabh - We use an internal ticket process. It's based on a custom object and a screen flow that we have added to the Utility bar in our Lightning Apps. The user create a ticket via the screen flow and then that record is sent to different support users via email.
