It is standard for the case record to transfer to the receiving technician with the original technician as the owner.
Now, the case is staying with the original technician and the transcript is transferring to a new case for the receiving tech. We end up with 2 cases for one chat. Any thoughts? Thank you,
답변 2개
Thank you. The articles are not the same issue we are experiencing but I do appreciate you sharing. The transcript record moves to the new case and the original case doesn’t have the transcript. Prior to the Spring release the case and transcript would transfer to the receiving technician. Now it creates a new case. I need to stop it from creating duplicate cases. Thanks again.
Tammy Summerson | Technical Information Specialist
Applied Systems, Inc.
www.appliedsystems.com | tsummerson@appliedsystems.comP: 800-999-5368 ext 42782 F: 708-534-8016
24/7 Customer Support: 800.999.6512 |
support@appliedsystems.com
