Is there a fixed list of feature licenses or is it custom for different accounts? If it is a fixed list, can I find that list somewhere? I found this link https://help.salesforce.com/articleView?id=users_feature_licenses_available.htm&type=5 for feature licenses, but this is not the complete list.
Is there a dependency between the feature license and a User license. For example, I think you need the user to have a Slaes Cloud(SFDC) license to enable Service Cloud(Support user). Are there any other feature licenses that will need SFDC license. One of our customer's accounts had an issue when a user with Knowledge feature license enabled was downgraded to Platform license(feature license was still on). Is this expected behavior or could it be some other issue?
Arun
답변 1개
This may help.
https://help.salesforce.com/articleView?id=users_understanding_feature_licenses.htm&type=5
If you need specific info about your account, please reach out to your account executive
