I am tyring to test using the Contact Support Forms and Case Deflection forms to replace the existing Create Case Form that we are using. However, I have noticed that the behavior of the Contact support Form and Case Deflection form does not operate in a similar way that the Create Case Form does when viewing out community on a mobile device.
On a mobile device, the Create Case Form changes to show a Next button. Once the user clicks Next, they are then presented with the articles that are recommended to them. With the Contact Support Form and Case Deflection components, they are displayed one on top of the other on mobile. Going off of the recommended layout from Salesforce means that the Contact Support Form is above the Case Deflection form, meaning that a user can submit a new Cas without ever seeing recommended articles.
Am I just doing something wrong or is this how it works? Overall we prefer the new components but don't want to lose existing functionality that we have.
Thanks
답변 1개
Hi Jordan,
Sorry for the inconvenience. In case you don't receive a response here, may I also suggest joining the Community Cloud group below to collaborate with the experts for best practice and advice.
https://success.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F9300000001oDd
Hope this helps.
