답변 26개
Hey Blake,
The "Utility Bar" is the bar at the very bottom of the screen. In your screenshot, it currently shows "Notes".
It looks like "Macros" may be missing from the bar.
You can try adding it as follows:
- Setup
- App Manager
- Find "Service Console" in the list, and then hit the down arrown on the right hand side and "Edit"
- Then on the left hand side of the App Builder that opens, select "Utility Items"
- Click "Add Utility Item" button
- Select "Macros"
- Hit Save
- Once saved, hith the "<- Back" button on the top right of the screen.
Now go back to your Case record and see if a "Macros" button is at the bottom of the screen. If so... give it a whirl!
I hope this helps!
