LiveAgent/Chat limits

Question

Salesforce does not explicitly disclose within the Dev Atlas (https://developer.salesforce.com/docs/atlas.en-us.salesforce_app_limits_cheatsheet.meta/salesforce_app_limits_cheatsheet/salesforce_app_limits_platform_api.htm) any Live Agent limits, such as API. I would think any SFDC Pro/Enterprise/Unlimited org would bucket LiveAgent/Chat calls within the 5000 x Service Cloud license, plus the default 15,000/24 hr.

According to the new Chat developer guide, it also seems that any session could execute multiple API calls for keepalive and other features.

If an org is regularly consuming 80-90% from their daily API call allocation, I'd be concerned about adding Live Agent.

Can anyone please confirm?

Thanks

Rafael Suarez Marquez · Answer

Wow.     It won't even show my own questions

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