I'm trying to build a dashboard for Average Case Resolution time of Service Cloud Cases. I have a custom dataset where I have the option to select custom Case and SubCase Types. When I select the standard Service Dataset, I can't pick my Case and SubCase Types. Not sure if this is relevant, but when I edit a dashboard, my only option is to pick Count of Rows.
Thank You
Ed
답변 3개
Hi Ed,
What exactly are you trying to acheive? Are you wanting to create an "Avg Case Resolution Time" measure assigned to each case?
The default measure assigned in drop down menus is the 'count of rows' measure. You can change that by editing the step.
