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2017년 6월 14일 오전 1:36

case assignment to bunch of users based on their workload-Salesforce standard feature

Is there any Salesforce standard feature to distribute Cases to users based on their current workload ? Thanks

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Jeff May
2017년 6월 14일 오전 1:52
No. You would have to build that, and decide how you measure "workload"

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