I still have all my permissions in our "support console" which is our custom built system. But when I try to use the salesforce lightning experience, I can see/edit cases, but can't find the option to reply to an email.
Thanks!
답변 3개
Maddy, per the release notes, Email is not available for cases, campaigns, person accounts, or custom objects.
http://releasenotes.docs.salesforce.com/en-us/winter16/release-notes/rn_sales_email_sfx.htm
You may want to ask your adminstrator to move you back to Classic if this presents a problem until Salesforce updates this functionality in Lightning.
