Skip to main content
Topics#Data ManagementRaeLynn Grulke의 질문
RaeLynn Grulke (Thunder) 님이 #Data Management에 질문했습니다
2019년 8월 6일 오후 1:21

Case Assignment Rule Conditions

I am trying to create assignment rules for sending cases to a queue. The requirements are that new cases are assigned to a queue unless the case origin is a phone call, in which case it should NOT go to the queue and should stay assigned to the person who enters the case. 

 

Here's a screenshot of my assignment rules. My issue is that even though the criteria includes case origin does not equal phone, the phone cases are still being reassigned to the queue.

 

Any suggestions?

 

Case Assignment Rule Conditions
답변 5개
  1. Vincent Brenet (Salesforce)
    2019년 8월 6일 오후 2:46
    In the step 3 when you edit a rule you have a check box "Do Not Reassign Owner" - Perhaps it is an option for your use case ?

     

    In the step 3 when you edit a rule you have a check box
답변을 작성하세요...
0/9000