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Topics#Customer ServiceEric Vitucci의 질문
Eric Vitucci (EMS by DEA) 님이 #Customer Service에 질문했습니다
2017년 4월 21일 오후 3:47

Community users can't see tickets

I have built a test lighting community in our dev sandbox and have users enabled. They can login to the community and create tickets. However once the ticket is assigned to a queue or a service rep they can no longer see the ticket. I understand this is due to securities which are set to private. I have tried to create sharing rules that would let the user see tickets. But they aren't working. We have two types of users that need access to tickets.

 

1. User who can see all tickets on there account

 

2. Users who can only see tickets they created

 

I also can't seem to be able to create community roles either which seem to be what is needed to create the sharing rules. Any help on how to do this would be awesome.

 

Thanks

 

E
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  1. Eric Vitucci (EMS by DEA)
    2017년 4월 25일 오전 2:19
    Thanks everyone for replying!

     

    It doesn't look lik eI have the Community Plus Liscense, I didn't know there was a difference. I just see the Community Licenses.
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