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Hi Micheal,
You can control what items will open in primary tab and which item will open in the subtab.
This is the standard salesforce functionality.
We at Mirketa have helped number of clients with end to end console implementation.You can connect with me at sachin@mirketa.com of a detailed solution.
Hope to hear from you soon.
Regards,
Sachin Singh
sachin@mirketa.com
www.mirketa.com