I am not savvy in the design and intricancies of Salesforce as I am an IT technician and not a developer, so please keep answers in laymens terms as much as possible and I will pass anything onto our developer department if required.
We use a Shoretel phone system (Shoretel Connect) and we use a CTI call center to give users the ability to make calls using click-to-dial. Everyone runs Salesforce from Chrome, but this issue was happening from Internet Explorer in the past. The issue seems to be very random, but mostly the problem will happen when the user has made an outbound call using click-to-dial and all of sudden the call center will start calling the same number over and over again, which puts the client on hold until all calls are hung up. There are also cases where a user has been sat at their PC with a Salesforce page open and it just starts calling someone on the open account page randomly!
I am certain something in Salesforce (mixture of Classic and Lightning at the moment) is causing the call center to somehow initiate these calls without an user interaction but I am failing to understand what. We handle the underlying phone system and there are no other issues like this from users who DON'T use Salesforce or click to dial.
Any help with this problem is much appreciated.
답변 1개
Has no one honestly never come across this issue before? We can't be the only one's in the Salesforce world...
