I have seen the following instructions, but they appear to be for another template or diffrent version them I'm on.
https://help.salesforce.com/articleView?id=ccf_set_up_community_case_feed.htm&type=0
In the community builder the only options I appear to have are "Feed", "Feed Compact", and "Feed Publisher". Those seem to display some information that is releated to the case, but doesn't look anything like this(linke below). Also its only showing updates (most of which i don't want to show to customers), and comments and no emails.
https://help.salesforce.com/articleView?id=ccf_overview.htm&language=en_US&type=0
This seems to be no change though from when I hadn't enabled the Community case feed also so I'm wondering if this is something diffrent.
답변 1개
Hi Joe,
Thanks for logging a support case about this question. It appears that one of our support agents is already working on it. Once you do get this resolved, please take a moment to share the solution with the community, should someone encounter a similar issue.
Thank in advance!
