We are sending an auto response email to our customer based on a criteria. I was wondering is it possible to create a button on the email template, that will close the case when the customer clicks the button?
답변 2개
Hi Nirodha,
Yes this possible, but you need to build some custom solutions like
1) from button add the link to redirect in your visualforce page
2) publish the vf page in publich sites
3) pass the url parameter (case id, user id) in your button
4) read the parameter using apex class and update your case accordingly
Thanks & Regards,
Sakthivel Madesh
