Issue is, If user initiates a chat for the first time then has to enable this option “ Allow pop-ups for … “ to make it work. And
Chat request does not end at Salesforce even though user has terminated it using X option.
Thanks in Advance.
Anu.
답변 1개
Hi Anu,
Salesforce recommends using the Salesforce Console with the latest version Chrome, Firefox, Internet Explorer 11, or Safari. If the agent’s operating system is 64-bit, then utilizing the 64-bit versions of the browsers can provide additional performance benefits. Salesforce recommends Chrome as the preferred browser.
Check this link https://help.salesforce.com/articleView?id=000230038&type=1
Also IE8 and below are not supported at all
https://releasenotes.docs.salesforce.com/en-us/summer15/release-notes/rn_live_agent_browser_support_updates.htm
