Legally I believe we are required to include an opt-out link at the bottom of the email. But I can't figure out if the standard Salesforce survey functionality will allow for an opt-out link which maps back to the contact record.
I also can't figure out if the survey response can be mapped back to a specific contact record, so that we can see which customers have responded to the survey, and which cases got positive responses.
답변 2개
Hi @Bhavin Patel,
And what about "Salesforce Surveys"? (not "Salesforce Feedback Management").
Opt-out it's a must in Europe, so it's a feature that should be considered.
Regards
