A. Average handling time and first call resolution time
B. Workflow management and customer satisfaction score
C. Automatic call distributor and interactive voice response
D. Agent skill-based routing and predictive dialler
답변 1개
What you need is to go to the Developer Community and sign up for a free Developer Edition Salesforce org. This Developer Edition has a Service Cloud license so you can learn the Service Cloud features before taking the exam you are prepping for. Getting the answers from the Users here will not help you earn your certification.
