답변 4개
Hi Tyler,
as Sandeep said, you can go different ways to link your phone system to your Salesforce Org. This depends on the Phone System that you have and the Salesforce Edition you are licensed to use.
The easiest way to integrate a CTI with Salesforce is using an Application from the AppExchange. There is a variety of Applications out there including New Voice Media, Natterbox, or RingDNA. You can find a full list of CTI Integrations here: https://appexchange.salesforce.com/results?keywords=cti
The providers offer different functionalities, so please check, which features you will require in order not to "overpay" for the additional user licenses.
The other way is to build a custom CTI integration using the CTI Toolkit. Here you will need to have a developer project and capture your requirements internally.
Cheers,
Till
