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Topics#Customer ServiceJessica Crum의 질문
Jessica Crum (AmerisourceBergen - ION) 님이 #Customer Service에 질문했습니다
2013년 4월 3일 오후 10:41

I need a case comment added when a checkbox is checked. Possible?

I have added a checkbox in the case object and when it is checked, I'd like a standard case comment to be added under comments.  I've seen where by adding a case comment you can then trigger a workflow but I need the comment to be the end result.
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  1. Jessica Crum (AmerisourceBergen - ION)
    2013년 4월 4일 오후 1:29
    Thanks for the replies, it is a service case used in the Service Cloud. Our Help Desk uses the case comments to measure how much they work on the case. So that if multiple people work on the case, then they all get the credit.  A custom forumla field would be easier, but they want the person who checks the box to get the credit for it.
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