Can't perform this action. Be sure the action is valid for the current state of the article. I am having all permissions and role selected but the error still occurs

Question

Error: METHOD_ENTRY|[30]||KbManagement.PublishingService.editOnlineArticle(String, Boolean) 21:15:16.0 (544525865)|METHOD_EXIT|[30]||KbManagement.PublishingService.editOnlineArticle(String, Boolean) 21:15:16.0 (544823583)|FATAL_ERROR|System.HandledException: You can't perform this action. Be sure the action is valid for the current state of the article, and that you have permission to perform it.

Jayson Morales · Answer

Hi Manjunath,

Sorry for the inconvenience. In case you don't receive a response here, may I also suggest joining the Service Cloud group below to collaborate with the experts for best practice and advice.

https://success.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F93A0000001yCOSAY

Hope this helps.

Regards,

Jayson

Can't perform this action. Be sure the action is valid for the current state of the article. I am having all permissions and role selected but the error still occurs

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