I have hired an inside sales person and as a result started looking at some call center apps on the appexchange. Most of them are overkill but I have seen a couple of things that would be helpful. One of them I saw in Powerdialer is a call log feature that allow you to put in what happened with the call. But when you update the lead it puts the information in a text box with a time and date stamp.
Can anyone tell me how to set up a custom field like that?
