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Topics#Customer ServiceBenjamin Walter의 질문
Benjamin Walter (Salesforce) 님이 #Customer Service에 질문했습니다
2013년 2월 27일 오후 4:44

Hide picklist options from case type

Where do I decide which pick list options apply to which case type? I see I can set them up when I add new values, but how do I edit existing ones?

 

Thanks,

 

Ben
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  1. Jeff May
    2013년 2월 27일 오후 4:53
    Look at the Record Type definitions for your Cases. You'll see the set of picklist fields available for the record type, and you can decide which options to be included/excluded.  This is under Setup->Customize->Cases
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