We don't want to create contacts for each incoming call, and would rather just put that data into the web name, web email fields... However, when creating a new case the "Web Information" panel group doesn't show up, even though I told it to NOT show up on edit only.
Even when editing a case, we can't access that field. How can we put data in that field?
Thanks
답변 1개
Those fields are only fillable by Web To Case and Email To Case. Your best bet would be to just add 3 custom fields for name, email and phone and have a workflow that copies the values of their corresponding "Web" fields to your custom fields. Then only show your custom fields on your page layout.
