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Murry Geake (Commidea) 님이 #Customer Service에 질문했습니다
Our Dynamic Dashboard needs to show, for all My Cases,  the date/time of the latest comment I have added to a case, and here is hte pinch,  even if I do not own the case.

 

Use Case example: so our floor manager can see the last time I contributed to a support case.

 

Is this possible?
답변 3개
  1. 2011년 12월 2일 오후 6:23
    In this case you would need to develop trigger to update custom field (date Type) on Case object any time when comment is inserted for case.

     

    Nash 
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