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Topics#Customer ServiceJon Berger의 질문
Jon Berger (Charles Schwab & Co.) 님이 #Customer Service에 질문했습니다
2012년 8월 29일 오후 5:12

Is there a way to lock a Case during editing so another user does not also edit?

We occassionally find that 2 users are working the same Case. Is there a way to prevent that?
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  1. Denis Augusto Valente (atile.digital)
    2012년 8월 29일 오후 5:17
    Create a validation rule on case

     

     $User.Id <>  OwnerId 

     

    In this premisse we're assuming that the case owner must have rights to edit the case.
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