Hi All, quick question on Chat Transcript Status values.   We're currently using Embedded Chat with our community for our internal employees.   Currently if a chat is Missed the transcript shows as Missed.  We follow up with the person from the created case when this occurs.   I was wondering if there's anyway to add a value to this status LOV such as "Missed - Followed Up" which would allow us to see easily which transcripts have been missed that we still need to follow up on.  I know I could go back and swap these to Completed status but I feel that muddies the water between what was truely an accepted chat and what was actually missed in relation to our timely chat metrics.

I've looked in the usual spots and dug around but I can't seem to find anything about adding to this status list. Any thoughts?