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Claire Rostron (Sky) 님이 Service Cloud - Einstein Bots에 글을 올렸습니다

Hi guys - I'm muddling through the reportable data that's available for bots (specifically in Einstein Analytics). I've got a connection to the "AnalyticsBotSession" - assuming this should be the same as what's available on the bot performance tab > Event Logs > Sessions. However only limited data comes through, so I'm not sure this connection works.

 

Has anyone had any luck in this space? Essentially I want a macro report on all bot sessions so I know how many people went down flow 1 vs flow 2.

댓글 1개
  1. 2020년 6월 11일 오후 4:50
    When Summer 20' goes GA you will have access to two new objects that report on bot data. ConversationDefinitionSession and ConversationDefinitionEventLogs. They will not be Einstein Analytics accessible through data flow, but you can export via workbench or dataloader and import CSV. They will be EA enabled Winter 21' (Safe harbor). The session data does not yet contain specific dialog or flow information.
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