We are just about ready to roll out Lightning to a small pilot group of test users. Looking for suggestions for questions that will help guide the pilot testers to provide enough detail on issues they may encounter and/or changes they'd like to see. Here are some examples:
- What is the issue?
- Where is the issue located? (which object? component? or location on the page?)
- What happened? Describe the exact steps you took that led to the issue?
- Was there an error message?
- What should have happened? i.e. what did you want / expect to happen?
- Is the change limited to a specific object/location, or does it need to be implemented in multiple locations?
Any other suggestions, or thoughts?
Thanks in advance!
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Elements.cloud can capture feedback and push dropdown help at an object and field level - so a great way of driving and monitoring user adoption . elements.cloud/useradoption