We've been having a lot of issues with the Email action in Lighting lately. I opened a case and was told the behavior we're experiencing was a feature, not a bug. That feature is what caused a ticket loop last week because instead of honoring the pre-defined default for a To recipient, it instead picked up the last sender, which was from our auto-response rule. The user forgot to fix the email and ticket loop ensued.
We've rolled out quick text and templates in an effort to get more users emailing through Salesforce, but issues like these are compromising our adoption.
Here's the link to the "idea" I created.
https://success.salesforce.com/ideaView?id=0873A000000lONgQAM
댓글 4개
think I'm a newbie .. still learning .. and, maybe I better test better what you are describing .. thank you.
