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I am experiencing a deduplication rule error syncing from Pardot to Salesforce. We attempted to change the duplicate records & matching rules to merge based on email address in the Salesforce lead, contact & account object manager. It seemed to help some of the sync errors, however, I still have a ton. An example: We have an account set up, there are 5 existing contacts & 3 leads associated with the account. While uploading a prospect list to Pardot, a prospect is getting a ""Deduplication matching rule conflict: You're creating or editing a duplicate record". The problem is that this prospect nor his email address is anywhere else in our Salesforce. What rule can we create that would solve this? I have over 700 sync errors and that is just one example but I figured I would start by exploring that one & tryingto identify the field that is triggering Salesforce to identify this prospect as a duplicate record. HELP!

댓글 2개
  1. 2019년 4월 11일 오후 4:54
    Thank you. We are a VERY small company. The SF admin is our President (I am also an Admin but I am strictly self taught & by no means advanced!). I will definitely look into the validation rule.
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