In classic an agent could select another agent to transfer the chat to (by name), now in lightning the agent is not able to view the other agents' names, but instead only a generic 'Support Agent' for each agent online. Wondering if anyone has noticed the same thing or resolved this issue? Obviously this destroys the value of the transfer function for most use cases.
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Thanks @Lynda Kane, I received a work around from Salesforce similar to your suggestion. We removed the custom agent name from the Live Agent Configuration and added it to the Chat Button custom name. This let us keep the custom name within the chat but still have visibility to agent names for transfers
