Good afternoon Ohana,
For those who have successfully converted to Lightning. How did you train end user's? I'm thinking i can show them Lightning and the new user interface. But would it be good to show them how they currently do this action in classic? If so, how do i present that in a way that's understandable. I feel as if split screens would look to complicated.
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We had bite sized, task based training. We had a reminder of how people were doing things in Classic. Then showed how to do the same task in Lightning. This was done in dropin sessions as well as short videos.