Question about Quick Text and the Case Feed in Lightning.
Was in the process of rolling out quick text for our support team and noticed we didn't have the email channel in our org. According to the help doc, we have to have Case Feed enabled to use it. Poking around a little further, I found the following two links - one about the retirement of the Case Feed component and the other a Known Issue:
https://help.salesforce.com/articleView?id=rss_case_feed.htm&type=5 (impending EOL)
https://success.salesforce.com/issues_view?id=a1p3A000001HldZQAS (Known Issue)
Here are my questions:
- Will Case Feed be retired everywhere or just the community in Summer? If only the community, is there any prep we need to complete for this related to community page layouts?
- Will we ever be able to use Quick Text without Case Feed? You don't need the Case Feed to create an email action (which is what we've done); it would be nice not to have them so tied together.
Thanks!
댓글 2개
It looks like Case Feed going away may specific to within Communities, not sure if this is also within Lightning (service cloud)? I'm not seeing a EOL note here: https://help.salesforce.com/articleView?id=case_interaction_enabling.htm&type=5
