As you work on your org’s transition to Lightning Experience, don’t overlook the importance of understanding and addressing how your users feel about the coming change. You can ease resistance and speed up adoption rates if your company is prepared and committed to Lightning Experience ahead of your launch date.
To develop a strategy for managing change, check out the new Change Management app that’s available at https://sfdc.co/change-management. This tool recommends change management best practices for each phase of your transition and provides templates and tools to help you communicate with, train, and excite your users.
For more details about this app, check out “Guide Your Users’ Transition to Lightning Experience with the Change Management App” (https://sfdc.co/AAtf6) in the Salesforce Winter ‘19 Release Notes.
