Hi Rob - I work at company that is looking into the "Interactive Intelligence | Genesys: PureConnect for Salesforce®". I saw your review from 2017 and was wondering if you had any further likes or dislikes a year later? Also was there an additional spend per user? We are in the early stages of evaluating the solution. Thanks for your time!
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Sorry Tony, the phone services contract was handled by our infrastructure team, so I was not part of the negotiation.
Regarding the 360° view. Happy to discuss. If you wouldn't mind preparing a few questions and passing along for review. (I would appreciate the head start.) From there we could set up a call to discuss.
